The Horsley Medical Practice steps into Summer with a new website

Working in collaboration with Surrey Heartlands Health and Care Partnership, we’ve launched our new website which will make it easier for you, our patients, to get the right help at the right time from the right person.
It features an improved layout and functionality to reflect the fact that the surgery website is no longer used just for looking up opening times and phone numbers, but is now one of the main ways our patients like to get in touch with us.
The new website also takes into account the findings of local research commissioned by Surrey Heartlands alongside national research.  Both showed that patients wanted their GP surgery website to be more intuitive and accessible, and that they also wanted to feel more empowered to manage their own health and care effectively.
Therefore, as well as following ‘best practice’ NHS design principles, Surrey Heartlands has ensured that the website’s navigation and the process for submitting requests is now clearer and easier to use, led by a home page which presents a menu of the most frequent patient requests.  
There are also ‘signposts’ available throughout the site.  These are links to other NHS or local partner organisations for services such as mental health and maternity care, to help patients quickly find the more specialist support they may need, as this isn’t always the GP surgery.

Published on 11 August 2023