Notice on RSCH Wesbite regarding appointments

We are experiencing a significant backlog in appointments for some of our services following our response to the Covid-19 pandemic.

Please be assured that we are doing everything in our power to work through our lists to give you the help that you need. We are making good progress and have significantly reduced the number of patients classed as long waiters. 

Unless there has been a change in your symptoms, please do not contact your GP for an update on waiting times, or to ask them to speed up the process.

If you have any concerns or questions please use the contact details on your hospital letter, or if you do not have a letter with these contact details, our Patient Advice and Liaison Service (PALS) can answer your queries. However, please note that the team cannot access this information about appointment waiting times directly, limiting the speed of their response.

We are working as hard as we can to serve our community and will be in touch with you as soon as we can.

Thank you for your understanding.

Message from Horsley Medical Practice:

You can take a look at the current waiting times for appointments on the RSCH website -

https://www.royalsurrey.nhs.uk/-waiting-times-for-appointments/

Published on 13 May 2024